Refund & Returns Policy
At PLUG SNAG LIMITED, we want our customers to have a
positive shopping experience. This policy explains the general process
for returns and refunds.
Returns
If you wish to return an item, please contact us before sending the
product back. We will provide information about the applicable return
process.
Damaged or Incorrect Items
If you receive an item that is damaged, defective or different from the
item you ordered, please contact us as soon as possible with details of
the issue. We may request photographs or other information to help us
investigate the matter.
Refunds
Where a refund is approved, it will generally be processed using the
original payment method, subject to the applicable payment provider’s
processing times.
Return Conditions
Depending on the product and applicable consumer rights, items may need
to be returned in an appropriate condition and with relevant packaging,
accessories or documentation.
Exceptions
Certain products or circumstances may be subject to specific return
conditions or legal exceptions. Any applicable statutory consumer rights
remain unaffected by this policy.
How to Contact Us
To request assistance with a return or refund, please contact us at:
PLUG SNAG LIMITED
Company Registration Number: 17362765
82a, James Carter Road
Mildenhall
United Kingdom
IP28 7DE